Reference

How 988u Handles Your Personal Information

When you open an account and fund it through JazzCash, Easypaisa, or Raast, you share certain personal details with us.

Account Data ProtectedPayment Details SecuredYour Rights, Clearly StatedPakistan-Region Applicable
988u How 988u Handles Your Personal Information
REACH US DIRECTLY

Contact Us About Your Privacy

Email Support Send your data request or privacy question to our support address. We aim to respond within a few working days and will confirm receipt of your request by return.
Live Chat Open the chat window from your account dashboard to speak with a support agent. Share your registered contact number so we can verify your identity before actioning any request.
Account Help Centre Log in and visit the Help section to find the data request form. Fill in your query, attach any relevant transaction reference, and submit — we handle it from there.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across every page and payment step so your data moves securely whether you are on mobile or desktop. Cookie settings are available in your browser and you can limit non-essential cookies at any time without affecting your account access.

Data Retention Transaction and account records are held only as long as required under applicable rules for your region. When retention periods expire, data is deleted or anonymised on a scheduled cycle.
Cookie Controls We use session cookies to keep you logged in and functional cookies to remember your deposit method — JazzCash, Easypaisa, or Raast. You can manage cookie preferences in your browser settings.
Account Security Each login triggers an OTP sent to your registered number. If a login attempt comes from an unrecognised device, the session is flagged and you are prompted to verify before access is granted.
Data Change Requests To update, correct, or request deletion of your personal data, contact support with your account ID and the specific change you need. We verify your identity first, then process the request.

Privacy Questions We Get Asked

We collect your name, mobile number, and the wallet identifier you use — JazzCash, Easypaisa, or Raast. Device and session data is also logged to protect your account from unauthorised access.

No. Your wallet details are used only to process your deposits and withdrawals. We do not share payment identifiers with third parties or use them for any purpose outside your account transactions.

Log in and use the data request form in the Help section, or contact support via live chat with your account ID. We verify your identity before releasing any information.

Yes. Submit a deletion request through the Help section or email support directly. We will process it in line with retention requirements that apply in your region under local law.

Retention periods depend on applicable rules for your region. Transaction records tied to JazzCash, Easypaisa, or Raast payments are kept for the legally required period, then deleted or anonymised.

We monitor for unusual activity on every account. If a security event affects your data, we will notify you via your registered contact number and explain what steps to take next.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.